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[Video] Passengers Hit Out At AirAsia Crew For Not Handling Mid-Air Emergency Professionally

The AirAsia aircraft en route to Bali from Perth which plunged 20,000 feet in mid-air due to a “technical issue” had sent 145 passengers in panic, that most said their last goodbyes to their families.
“I actually picked up my phone and sent a text message to my family, just hoping that they would get it.
“We were all pretty much saying goodbye to each other. It was really upsetting,” a passenger named Leah told 9News.


And it did not help that the cabin crew were also panicking in the distressing moment. Footage showed, a crew member instructing: "Passengers get down, get down."
“One of the stewardesses started running down the aisle and we thought, why is she running,” Leah recounted as she said no one told them what was going on.
While another passenger Clare Askew told Seven News Australia, “The panic was escalated because of the behaviour of staff who were screaming, looked tearful and shocked.”
Oxygen masks fell from the cabin, and the crew instructed passengers to get into the brace position in the chaotic moments.
“We look to them for reassurance and we didn't get any. We were more worried because of how panicked they were," she said of the reaction of the cabin crew.
“I instantly grabbed my rosary beads and put them around my neck. I thought we were gone. I really, really thought we were gone. My life flashed in front of me,” said another passenger, Glenyce Regan who could only pray for her life.
Passenger Mark Bailey also accused the cabin crew of causing more fright to the ordeal, "They went hysterical. There was no real panic before that. Then everyone panicked," he said.
“(The attendants) were screaming their heads off. We lost cabin pressure," he added.
Merv Loy also claimed that cabin crew added to the hysteria of passengers with their lack of instruction.
“We didn't understand a word they were saying. It was pretty scary,” he said to Perth Now.
Despite the cabin crew’s panic in handling the mid-air scare, the flight landed safely and AirAsia apologised and said in a statement the safety of their guests is utmost priority.
"We commend our pilots for landing the aircraft safely and complying with standard operating procedure.
“We are fully committed to the safety of our guests and crew and we will continue to ensure that we adhere to the highest safety standards," Capt. Ling Liong Tien, AirAsia Group's head of safety, told CNN.
This incident comes after passengers on board an AirAsia flight from Perth to Kuala Lumpur were forced to return after a problem reportedly with an engine made the plane shudder like a "washing machine" last June, in which passengers condemned the captain who told them to "say a prayer". 
Safe to say, what all passengers need during a time of a mid-air emergency is better communication from the crew and perhaps the pilot on what went wrong, and if they should be worried. - malaysian digest

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